Delivery Terms

#beyoubeunited© delivers her products in Belgium and Europe and outside of Europe.

In Belgium, the delivery is priced at 8 €.  The secured shipments will be done by Bpost.

 

As soon as your order is shipped, you will receive a Bpost tracking number.

 

The normal delivery time is approximately 2 to 5 working days.

For countries outside Belgium and Europe, count a longer period.

 

Neither #beyoubeunited© or the transporter can be held responsible for the inability or delivery delay in case of unforeseen and fortuitous events, postal strikes, adverse weather conditions or inaccuracy of the delivery address. In case of non-respect, #beyoubeunited© cannot be held to any compensation payment at all.

 

In case of delay, any damage, theft, etc. the client can only pursue the transporter.

 

For all countries outside of Europe, additional tax applied at customs, are at your expense.

 

The buyer is held responsible to verify the conditions of the packaging and the content at the time of delivery. In case of claims concerning a possible defect or any sign of deterioration (missing product, damaged packaging, broken product,…) the buyer has to mention his observations accompanied by a picture by email to beyoubeunited@gmail.com.

 

On the other hand, sold products remain #beyoubeunited© property until complete payment all taxes included, has been made by the client and received by #beyoubeunited©.

Return of items

According to the Belgian law, the buyer can benefit of the renunciation right within 14 days as from the day after the delivery day, without any fee and motive. Complaints must be reported beforehand by mail to beyoubeunited@gmail.com.

Costs and risks relating to the return of a product are the responsibility of the buyer. Because of the value of the products, it is highly recommended to the buyer to send the products by registered parcel with acknowledgment of receipt.

The parcel and the product must be returned in perfect condition. The article must be packed in the original packaging and protected like it has been sent previously (envelope, box,…) #beyoubeunited© reserves the right to return any incomplete or not correctly packed parcels. All costs will be at charge of the sender.

The products must be in perfect condition and in any case cannot be used or damaged. All products will be conscientiously verified after receipt.

Upon receipt of your package in our offices, you will be directly refunded to the bank account used for payment (maximum 10 working days).

The return address is :

#beyoubeunited©

Avenue Simonne, 8 - 1640 Rhode Saint Genèse - Belgium

Contacts

Christine Neve

Virginie de Beukelaer

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